As a first time home buyer, we were nervous about the potential problems there would be in a new property. Tom was very professional and knowledgeable. He did his inspection throughout the home and then he took us room by room to explain his findings. Any issues that came to his attention, he explained in detail what caused them, how they could be fixed, and how to avoid similar issues in the future. He was very honest and even made us aware of some steps we should take for preventative maintenance. At the very end, he went over the report and made sure we were comfortable with everything. We truly got exceptional service from Tom. We will definitely hire him again as well as recommend him to others.